Dear Valued Customer, We greatly appreciate your online order. Please take a moment to review our shipping and return policies before placing your order. Thank you again for your business. We appreciate every opportunity to serve our customers.
When you order a display kit or custom-printed item, there is a turnaround time while the item is being designed, produced and quality assured. This will vary depending on the complexity of the item. Our sales representatives will provide an estimated turnaround time by request.
On the checkout page, certain shipping methods will provide an estimated time of arrival. This is referring to the shipping time only. Custom items ship once artwork proofs are approved so design time and production time must be taken into account as well. Again, our customer service can provide a concrete estimated time of arrival based on the current production queue. Please refer to the ordering process below for each individual step.
Processing & Shipping Orders
- Payment processed
- Design intake form or artwork submitted
- Design proofs sign electronically
- Production and printing
- Quality assurance
- Shipping to customer
Once products are shipped from our warehouse, they will arrive between 2-5 days (in the United States). Please note, we will not cover express / expedited shipping to meet a required deadline. All orders that have any kind of urgency need to be placed on the phone or via email with one of our sales reps to ensure we can get the item to you with plenty of time to spare.
DisplayPrime Free Shipping
DisplayPrime items are shipped free to the 48 continental United States. The service used is UPS Ground.
All orders outside of the continental United States are subject to higher shipping costs. Please email displaypros.net for shipping quotes before ordering.
Please be aware that international orders may require you to pay import taxes upon receipt. Display Pros is not responsible for paying any additional customs fees or taxes.
Product Specific Details:
- Customized Products: If you order a custom-printed item, please note it is NOT ELIGIBLE for cancellation, return, or exchange.
- Non-Customized & Unused Products: Within the first 30 days after purchase, if you are not satisfied or change your mind, we will be happy to provide a refund (excluding shipping and restocking fee). Any returns accepted must be within 30 days of date of purchase, be unused, and in an unopened new box. All returns are subject to inspection. Any part that, in our opinion, shows evidence of being used or and/or subjected to improper handling, packaging, or shipping by the customer will not be eligible for exchange, refund, or warranty consideration. We reserve the right to charge a restocking fee or refuse any return.
Damaged Products (Including Customized Products)
All products are subject to strict quality assurance and packed with care before leaving our warehouse. There is still the possibility that something could happen during the shipping process. Please inspect your products upon receipt. If they are damaged in any way during outbound shipping, please contact us at email@example.com.
How to Return or Exchange:
Download our Return & Exchange form, fill it out, and include it with your return shipment back to us. Click here for the form. If a discount code or coupon code was used at the time of purchase, the discounted amount that you originally paid will be refunded only (not the full retail product price). We ask that you are responsible for all shipping & tracking costs for returns & exchanges. DO NOT SEND ANY RETURN PACKAGES BEFORE RECEIVING RMA APPROVAL AND INSTRUCTIONS FROM CUSTOMER SERVICE.
QUESTIONS & CONCERNS
For questions, and before you ship anything back to us, please contact Customer Support at: firstname.lastname@example.org. For more detailed information or any other questions, please visit our FAQ page.